Devmala Organics values your satisfaction with our products, including our Wild Forest Honey. As a food product, honey is perishable and subject to strict hygiene and safety standards. This Returns and Refund Policy outlines the conditions under which returns and refunds may be processed.
We comply with applicable laws, including the Consumer Protection Act, 2019, and relevant e-commerce regulations in India.
Please read this policy carefully. By placing an order on our Site, you agree to these terms.
1. Eligibility for Returns and Refunds
Due to the perishable nature of our products (food items like honey), we generally do not accept returns or exchanges for change of mind, personal preference, or after the product has been opened or used.
Returns and refunds are accepted only in the following cases:
Damaged or Defective Product: If the product arrives damaged, leaked, or defective (e.g., contaminated or not meeting quality standards).
Incorrect Product Delivered: If you receive the wrong item or an item different from what was ordered.
Quality Issues: If the product has a verifiable quality problem (e.g., unusual taste, crystallization beyond natural expectations, or spoilage not caused by improper storage).
Natural crystallization of honey is a normal process and does not constitute a defect.
Products must be unopened, unused, in original sealed packaging, and in resalable condition (where applicable) to be eligible.
2. Timeframe for Requests
You must notify us of any issue within 7 days of receiving the product. Requests made after this period may not be accepted.
For damaged items, please report within 48 hours of delivery with photos for faster processing.
3. How to Request a Return or Refund
Contact customer support at support@devmalaorganics.com or 7977114743
Provide your order number, description of the issue, and supporting evidence (e.g., photos of damage or product).
If approved, we will guide you on the next steps, which may include returning the product (at our expense for eligible cases) or providing proof without return.
We reserve the right to inspect the product (physically or via photos) before approving a refund.
4. Refund Process
If your request is approved, we will issue a full refund (including original shipping charges if applicable) to your original payment method.
Refunds will be processed within 7-10 business days after approval or receipt of the returned product.
For quality or damage issues, we may offer a replacement instead of a refund, at our discretion.
You are responsible for return shipping costs unless the issue is due to our error (e.g., wrong item sent or damage in transit caused by us).
5. Non-Refundable Items
Opened or used products.
Products returned without original packaging or seals broken (except for inspection of damage).
Issues caused by improper storage or handling by the customer.
Change of mind or preference (e.g., taste or texture expectations).
6. Cancellations
Orders can be cancelled before shipment for a full refund. Once shipped, cancellations are treated as returns under this policy.
7. Changes to This Policy
We may update this Returns and Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us If you have any questions about this policy or need assistance with a return/refund, please contact us at:
Devmala Organics
Email: support@devmalaorganics.com ]
Phone: 7977114743